FAQs - Frequently Ask Questions

What is NCTP?

It is National Cash Transfer Office (NCTO), an arm of National Social Investment Programme (NSIP) under the Office of the Vice President (OVP) is responsible for the management of the National Conditional Cash Transfers Programme (NCTP) to the poor and vulnerable groups in Nigeria.

Why the need for NCTP?

It was established by the Federal Government to address the consumption needs of the poorest and most vulnerable households and improve human capital development of the citizens.

Is every poor Nigerian entitled to this 5,000.00?

No, only the poorest and the most vulnerable of households from the National Social Register (NSR) would be entitled to the N5, 000.00.

How will the Top-Up be implemented?

Each State shall establish a State Operation Coordinating Unit (SOCU) to populate the State Social Register, (within the State Ministry of Budget and Planning), to be followed up by the establishment of a State Cash Transfer Unit (SCTU) domiciled in appropriate MDAs in the State (depending on the nature of condition selected by the State). The State Cash Transfer Unit shall ensure the establishment of LGA cash transfer facilitators who will be responsible for community level activities.

How accountable is the process?

NCTO shall issue CCT program identity cards containing bio-data of beneficiaries upon enrolment of the eligible households. Each beneficiary has a unique identifier encoded in a barcode that is utilized for cashing out.

How often will the payment be made?

The payment will be made bi-monthly (once in two months)

Who will finance this?

States and LGAs will receive financial and technical support from Federal Government to carry out their responsibilities, with the State Governments providing personnel and logistics support. States are expected to ensure that supply side facilities are provided, as needed for co-responsibilities.

How is the limited access to technology addressed?

Communities that have limited access to technological infrastructure, such as mobile phone coverage, internet, and financial infrastructure, shall be paid using offline technology by utilizing the services of MMOs (Mobile Money Operators).

What payment system will be used?

The payment system shall, to the extent possible, use electronic forms of Cash Transfers, including mobile money, card-based payments, or additional e-payment solutions.

What are the benefits of the above payment approach?

The benefits of the approach include: (a) ensuring that cash benefits reach those intended; (b) an electronic trail of Cash Transfers is established, thereby strengthening transparency, accountability, efficiency, and safety.

How will this payment be made?

The payment system transfers cash benefits directly from NCTO at Federal level to beneficiaries using commercially-available payment services, thereby minimizing the role of intermediaries.

Why Grievance Redress mechanism?

To enable beneficiaries and community members air their opinions and grievances, and lay complaints, if any, thereby providing the avenue where such complaints can be resolved.

What is NHGSFP?

NHGSF is government-led, cost-effective home grown school feeding programme that avails the cooks with locally grown farm produce to feed pupils in public primary schools.

At 70 Naira per Child per day, the NHGSF is a nutrition and education intervention programme, that provides opportunities to assist vulnerable families feed their children, while providing an incentive for school enrolment.

What is the Background and current legislative environment?

Simply put, school feeding is the provision of food to school children through the education system. By providing a resource transfer to cooks of the value of the food distributed, an incentive is created for households to send their children to school and invest in their education. Once the children are in school, the programmes contributes to their ability to learn, being well-fed with enhanced cognitive abilities – thereby allowing children to reach their full potential. The primary goal is enhanced by complementary interventions, especially deworming and micronutrient fortification.

Furthermore, the school feeding programme generates a structured and predictable demand for food products that can benefit farmers by building the market for a sustainable and regular income. The concept behind National Home Grown School Feeding (NHGSF) includes the four pillars of the Comprehensive Africa Agriculture Development Programme (CAADP) – a programme of the New Partnership for Africa’s Development (NEPAD), identified by the Millennium Hunger Task Force as a quick win in the fight against poverty and hunger.

The Universal Basic Education Act 2004 and the National School Health Policy 2006 provide the legislative framework for school feeding in Nigeria.

Under the Constitution of the Federal Republic of Nigeria, States and Local Governments are responsible for providing free and compulsory education for all Nigerian children of primary and junior secondary school age. The role of the Federal Government is essentially limited to special interventions, assistance or partnerships towards the provision of uniform and qualitative education standards, Nationwide.

Nigeria’s HGSF Journey

In 2004, the Federal Government of Nigeria piloted the implementation of Home Grown School Feeding (HGSF). The Federal Ministry of Education was the designated implementing agency for a phased-pilot rollout, beginning with 12 States and the Federal Capital Territory (FCT) selected from the six geopolitical zones. This programme stopped shortly after commencement in 10 States and the FCT, with only Osun and Kano States continuing with the programme.
The Osun State HGSF programme has shown great sustainability and has been continuously adopted by successive State Governors. Because of its wide-reaching benefits, the programme has become an integral part of the States identity and social protection policies, owned and  highly commended by the communities.

The Federal Government in 2016, reaffirmed its commitment to the HGSFP by setting  a target of 12.8 million primary school aged children to benefit from the programme by July 2019. The investment through the National Social Investment Programme (NSIP), seeks to contribute to the ‘Investing in the People’ pillar of the Economic Recovery and Growth Plan (ERGP) of the Federal Government, slated to run from 2017 – 2020.

Vision – A sustainable school feeding programme that seeks to enhance enrolment, while eradicating malnutrition in school age children and stimulating the national economy.

Mission – Working in partnership with stakeholders to implement a sustainable school meals programme that provides free meals to every public primary school child on school days.

Objectives –

  1. Increase enrolment rates of primary school children in Nigeria.
  2. Improve the nutritional and health status of school children.
  3. Stimulate local agricultural production and boost the income of farmers by creating a viable and ready market.
  4. Creating Jobs and improving family and State economy:

Three states from each geopolitical zone were originally selected for a pilot school feeding programme based on the multi-dimensional poverty index. The multi-dimensional poverty Index (MPI) is a measure of acute poverty that Identifies deprivations across health, education and living standards. However, the States commitment to the programme became a deciding factor in the selection process.

Where does the funding come from?

For the years 2016 and 2017, Federal Government made adequate budgetary provisions within the National Social Investment Programme to feed Primary 1 – 3 pupils in all 36 States and the FCT. State Governments are encouraged to support the programme by funding primary 4 – 6 pupils.

 

Who are the Key stakeholders?

Priority Stakeholders and their relationship with the Federal and States are outlined as follows;

State Ministry of Education; Responsible for programme delivery at PRIMARY school level.

Federal and State Ministries of Health; in collaboration with other partners and stakeholders, are responsible for ensuring effective links between the Primary health care delivery and State school feeding programmes as well as the screening of cooks and the determination of menu and nutritional content of each meal.

Federal Ministry of Finance; authorizes release of funds for programme implementation through the National Social Investment Office and directs transfers to cooks through NIBSS and designated banks.

Federal Ministry of National Planning and Budgeting; is responsible for ensuring the HGSF is included as a line item in the annual national budget and the budgetary provision for the release of funds through the Ministry of Finance is duly followed. As custodian of funds for the NSIO, the Ministry ensures prompt release and judicious utilization of all statutory allocations meant for the Programme. It is also responsible for all NSIO procurement activities.

Federal and State Ministries Agriculture; is responsible for the scale up of local agricultural production, managing the procurement process and ensuring the HGSF market has priority in the allocation of agricultural produce from Smallholder Farmers.

The Federal Government leveraged on the expertise of the Partnership for Child Development (PCD) to build an enabling environment for the improved implementation of the Nigerian Home Grown School Feeding Programme.

Based in Imperial College London, PCD’s expertise is built on its track record in successfully supporting governments (in Kenya, Ghana, Ethiopia, Mali, Tanzania, Uganda and Madagascar) to implement school feeding programmes and its commitment to Nigeria’s School Feeding Programmes, through its support to the O’Meals Programme in Osun State.

What are the financial costs/benefits of a Nigeria school feeding programme?

Investing in school feeding creates significant economic value. Malnutrition in children translates into losses in GDP of up to 2-3% annually. If US$1 is invested in school feeding, between US$7 and $16 can be expected in return (World Food Programme, 2014).

Projected Cost of school feeding Nationally in primary 1 to 6 in all public primary schools is N336 billion or US$1.68 billion. Projected economic return from this investment (according to World Food Programme) is estimated to between US$11.8 to 26.8 billion.

Nigeria has a child malnutrition rate of 2-3%, this costs the economy $11billion -$16.5billon in lost revenue every year (based on a GDP of US$550billion). It is estimated that a National school feeding programme would bring the child malnutrition rate down to 1%, a reduction in lost revenue of $5.5billion USD.

How do States engage in this programme?

State governments will design and implement State-specific programmes, compliant with the guidelines developed by the National Home Grown School Feeding Programme. At commencement, a multi-sectoral stakeholder meeting is convened in the State, to brief them on the programme guidelines and framework for engagement.

What is the State engagement programme?

The implementation of the programme is mainly at the State level. It is, therefore, important that there is political buy-in for the programme by the State Executive Councils. The engagement with State starts once the Governor nominates a State Programme Manager, and the State signs an MoU setting out the role and responsibilities of Federal and State Governments.

How are activities carried out by the State?

Ministries and other stakeholders carry out a State-wide analysis on current agricultural production and potentials.  An analysis of health systems and structures as well as an Education infrastructure needs assessment is required to support school feeding activities.

Who prepares the food for the pupils?
Cooks are recruited from within the community through an open advert process. The cooks that are recruited must fulfil the following conditions

  1. Each Cook must provide a surety that can stand in for him/her as proof of commitment and conduct.
  2. Each cook must live within the same vicinity with the school she will be providing service to.
  3. Each cook will undergo health screening and be certified fit from a recognized government hospital.
  4. Each Cook should have access to a clean environment where she will store and cook her food.
  5. Cooks must be trained on financial skills, hygiene, sanitation and allergies, etc.
  6. Must speak local dialect.
  7. Cooks could be clustered into co-operative groups during engagement with farmer co-operatives to can facilitate reduced costs.
NO FEE IS REQUIRED FOR COOKS TO BE RECRUITED- IF DEMANDED, IT IS FRAUD!!

Points of note on the Recruitment process

  1. The process should be community based and managed by the multisectoral team in the State.
  2. The number of cooks per LGA is subject to number of schools and the pupil to cook ratio. i.e. One Cook to a minimum of 70 and maximum of 150 pupils
  3. During recruitment, consideration should be given to current school-based cooks, representatives from community women groups, parents, community leaders and other key members within the community structure.
  4. Recruitment should be made open and transparent and should include public advocacy and sensitisation about the program.

How do Cooks get registered on the programme?

  1. Registration of cooks

Once the cooks have been successfully recruited, they will be required to open an individual bank account. This account will be verified by the Nigerian Inter Bank Settlement system(NIBSS)

  1. Kitting of cooks

State Governments are expected to kit the cooks and provide the required utensils for easy identification in the schools either through State support or through a State loan facility.

What are the Roles of the Cooks on the Programme?

  1. The cooks will be responsible for the purchase of the ingredients required for cooking based on the menu approved by the State from small holder farmer groups.
  2. The cook will ensure the meals are prepared in a hygienic and clean environment.
  3. The cook will be responsible to serve the pupils assigned to her in their classes
  4. The cook will ensure that the food is stored and served in hot condition.
  5. The cook is required to sign the daily feeding attendance sheet.
  6. The cook is responsible to report any food allergy signs shown by the children she is feeding.

How can farmers participate on the programme?

The Farmers would be required to register at the State Ministry of Agriculture as cooperatives, to supply the produce on the menu of the program

Aggregators are also required in some States to:

  • Facilitate linkage of local farmers to the HGSFP through a guaranteed contract out-grower scheme in each participating State
  • Recommend and liaise with scheme managers to monitor and guide local farmers to produce to the HGSFP specifications
  • Provide finance to co-fund the distribution and collection centres with cold-chain logistics in each participating State government
  • Show ability/plan to mop up local farmer products even during school breaks and oversupply periods.

What is the Pupil Enumeration process?

A pupil enumeration and biometric exercise shall be carried out across the schools in each State. This will be done in collaborations with the State.

  1. Preliminary required documents from the State are: A comprehensive list of all the schools in all local government areas (LGA)
  2. LGA to provide complete list of pupils enrolled per class per school. This information should be collected in advance from the school register.

How will quality control and hygiene be ensured in the implementation of the programme?

Quality assurance and hygiene are paramount to the process of delivering the school feeding programme. The following are fundamental parts of the implementation process

  1. The cooks receive extensive and regular training using a recently developed National School Feeding Training Manual on best practices for food handling and personal hygiene.
  2. The health teacher in the school, field officer from State Ministry of Health, School-based Management Committee as well as monitoring officers from the Education Ministry make up the institutional team for monitoring and evaluation to ensure standards are consistently met.
  3. The schools are linked to a Primary Health Care facility nearest to it, for immediate medical services during emergency.

Setting up multi-sectoral team

The State Multisectoral team is comprised of desk officers from the key Ministries, which include, but are not limited, to Ministry of Education, Ministry of Agriculture, Ministry of Health, Ministry of Finance and other Ministries depending on relevance as determined by the State.

A. Payment/ Banking Information

1. I have not been paid, what qualifies me to get my monthly stipend?

To get your monthly stipend, the requirement below has to be met:

  • You must be physically verified at your LGA of residence.
  • Your profile name on NPVN Platform must match your registered BVN name.
  • Kindly make sure your BVN, Profile and Account Details are filled correctly.
  • Ensure that your verified list from your State has not been sent to us.

NOTE: If all these requirements have been met, kindly exercise patience as you are in line for the next batch of payment.

2. I recently got married, how can i update my profile details to match my name?

Login into npvn.npower.gov.ng platform, go to “Get help” and click on “Go to support” which takes you to the Support Center.

  • Click on the “Contact support” button, create a ticket under Profile Management, fill in the required fields, and attach a marriage certificate or a court affidavit.

NOTE: Always ensure your profile name matches the account details provided on the NPVN platform

3. How do i update my bank details?

Log in to the http://npvn.npower.gov.ng/ site

  • Go to “My profile” and click in the “Edit” button to input your information then click the “Update” button to save your changes.
  • In a case where you cannot update your Bank details, go to “Get help” and click on the “Go to support” which would take you to the support center.
  • Click on the “Contact support” button, create a ticket under Profile Management, fill in the required fields.

4. How do i locate my payment details?

The NPVN Website – npvn.npower.gov.ng– has been updated with a new feature called Payment History.

The payment history is aimed at displaying to the Qualified volunteers their history of Payments/Non-Payments in the N-power program and also provides clarity on the reasons for Non-payment if applicable.

NOTE: For Disqualified and Absent Volunteers, the payment history table will be blank

5. What does payment history means?

 Month: This is the Payment Month in Question.

 Amount: This is the amount that was sent for Payment per volunteer.

 Sent for payment: This column indicates if a volunteer was sent for Payment or Omitted from a particular payment schedule. If sent for Payment, a (✓) appears in this column, and if Not sent, a (X) symbol appears in the Sent for payment schedule.

 Status: The status column shows each volunteer Payment Status after returns from the payment schedule are collated.

 Remark: The remark column contains additional information as related to the payment schedule.

6. Why do my payment status history showing invalid?

These are the possible reasons why your payment history status is showing as unpaid:

 Inability of some accounts provided to accommodate more than N20, 000
Such as NYSC accounts.

 Your account is dormant.

 You did an incomplete registration while opening your account.

 Your account is a student account.

 Your account cannot receive a transfer.

*Kindly visit your bank to effect the necessary changes, request for your KYC and create a ticket attaching your BVN verification slip and your KYC form.

Possible Solution(s): Steps to Self Help

You should regularize /update your account at your bank, taking note of the following:

 Account number must be NUBAN meaning it must be on the NUBAN database.

 BVN must be correct (11 digits).

 BVN must be linked to the account provided on the NPVN profile.

 Account must be such that can accommodate more than N20, 000 deposit
/Transfer.

 At least two names on your BVN must match with that of N-Power portal details.

 Print your BVN record from the bank to properly align your names on the portal.

B. PHYSICAL VERIFICATION

1. What the requirement for verification at the LGA residence?

 Age verification: Birth certificate /baptismal card / affidavit of age declaration/ valid photo ID (e.g. National Identity Card, Bio Data page of International passport, Voters card)

 Current residential address and LGA: National Identity card/ Utility Bill (e.g. PHCN, Water, Waste etc.) / Voters card / General knowledge of local area.

 Gender: Instant verification upon sighting.

 Academic qualification: Bachelor’s degree / OND/ HND/ NCE / Statement of result or transcript.

 NYSC status: NYSC certification of discharge / NYSC exemption document.
Holder of NCE and OND are exempted from providing verification for this
category.

 Employment status: Oral declaration of status.

2. I have not been verified?

 Kindly visit your LGA of Residence, speak with your Focal Person and follow
the instructions given.

3. I have been verified, what next?

 Kindly visit your LGA of Residence, speak with your Focal Person and follow
the instructions given.

4. What should I do when I miss verification?

 Go to your LGA of residence.

 Kindly follow the instructions given to you.

5. How do I know when physical verification is still going on for my State?

 Kindly visit your LGA of Residence, speak with your Focal Person and follow
the instructions given.

C. PROFILE MANAGEMENT

1.How to login for first timers?

 Open the http://npvn.npower.gov.ng/ on your browser.
 Enter your username and password.
 Connect with your social media either Facebook or Twitter.
 Click on post on Facebook or Twitter.
 Proceed to change your password.
 Register your State of residence and LGA of residence.
 Welcome to your profile page.

2. I want to change or reset my password(Forgotten password)?

 You can contact the State focal person to submit your documents and lodge your complaint.
 Log in to the http://npvn.npower.gov.ng/ platform, go to “Get help” and click on “Go to support” which would take you to the Support center.
 Click on the “Contact support” button, create a ticket under Profile
Management, fill in the required fields and attach relevant documents e.g.
birth certificate.

3. How do I update my personal information and account details?

 Open the platform http://npvn.npower.gov.ng/
 Type in your username and password.
 Click on “my profile”.
 Click on “Edit Information” to add your state of residence and LGA, state of
Origin and LGA, your account number, BVN, Bank name and account name.
 After editing your information, click the “update” button.

NOTE BEFORE: You are only allowed to edit the following;
 State of Residence and LGA
 State of Origin and LGA
 Bank name
 Account name
 Account number
 BVN.

4. How do I update my N-Power profile to my match my name?

 Open the platform http://npvn.npower.gov.ng/
 Type in your username and password.
 Click on “my profile”.
 Click on “Edit Information” to add your state of residence and LGA, state of
Origin and LGA, your account number, BVN, Bank name and account name.
 After editing your information, click the “update” button.

NOTE BEFORE: You are only allowed to edit the following;
 State of Residence and LGA
 State of Origin and LGA
 Bank name
 Account name
 Account number
 BVN.

6. How to change password after login ?

 Open the http://npvn.npower.gov.ng/
 Enter your username and password.
 Click on change password on the “home page”
 Enter the current password and the new password.
 For confirmation, re-enter the new password.
 Click on the update button to save changes.

7. Misspelt name or wrong data of birthday?

The reason why your name and date of birth might have been misspelt is that You entered the wrong details during registration.

To rectify this:

 Kindly log on to the npvn.npower.gov.ng site.
 Go to "Get help" and click on the "Go to support" which would take you to the support center.
 Click on the "Contact support" button create a ticket under Profile Management, fill in the required fields and attach your birth certificate or sworn affidavit.

D. VERIFIED LOGO / DEVICE SELECTION

1. What does verified logo means?

 The verified logo is a symbol that appears on your profile page giving you access to select a device.

 Once there is a logo “Verified” it means your bank details have been verified alongside your other credentials by the bank and payment has been made to such volunteers.

NOTE: It is important you do your physical verification before you can be verified

E. DEVICE SELECTION

1. How do I know I am eligible to select a device?

 Once the “VERIFIED” logo appears it means that you can proceed to
device selection.

2. How do I select a device?

 Login into your http://npvn.npower.gov.ng/ using your username and
password.
 Check your profile page for the verified logo indicating you are qualified
to select a device.
 Click the "Red" box to select device, once the logo appears on your profile.
 Read the instruction on the process before selecting the device.
 Click on the device you want to select and go through the details
attached to selecting that particular device.
 After selecting there would be a confirmation mail sent to you on the
device you have selected.
 Once a particular device has been selected, there would be NO
change of such device.

3. I have been paid but I can't select a device

 Once you have gotten your monthly stipend, which means your account details have been confirmed, there will be a verified logo on your profile, and then you can proceed to select your device.

In cases where you see the verified logo and still cannot select a device kindly follow the steps below:

 Logout and login to your http://npvn.npower.gov.ng/ account.
 Refresh your home page
 Click on the red box, which says, “Click here to select your device”.

 In a case where all above options have been exhausted, go to "Get help" and click on the "Go to support" which would take you to the support center.
 Click on the "Contact support" button, create a ticket under Device Selection, and fill in the required field.

4. Can I change my device after selection?

 Once a particular device has been selected, there would be NO change of
such device

5. How do I know how much is deducted after device selection?

 Once the selection is made the stipend allocated to you would be visible on your profile page before confirming the device selected.

6. How do I know my pick up location?

 It would be communicated when the device is ready.

NB: All successful NPVN members are able to gain access to content for learning employability skills such as critical thinking and communication. Specific Information regarding training and induction will be provided subsequently.

F. DEPLOYMENT/REDEPLOYMENT and EXIT

1. How would I know my Primary Job Posting?

Your Primary Job Posting will be either one of the following areas within the Local Government Centers:

  • Primary schools,
  • Primary health care centers,
  • State Agriculture Development Project (ADPs).

Note: State Focal Persons are responsible for deploying successful volunteers to their Primary Job Posting

2. When do I get post to my Primary Job Posting?

  • After verification in your LGA of residence.
  • Go to your LGA of residence to check if your name is on the list.
  • A posting letter would be handed to you at your LGA of residence

3. What can I do to prepare for my deployment?

  • All successful NPVN members are able to gain access to content for learning employability skills such as critical thinking and communication. Specific Information regarding training and induction will be provided in the subsequent days.

4. What do I do if I am post to a different location, instead of my LGA residence?

  • Kindly go to “contact support” on your NPVN account and create a ticket under deployment/redeployment and attach the LGA of residence and your posting letter.

5. I was posted to my previous location and now I have a relocated, what do I do?

  • Kindly go to your LGA of residence and meet the focal person.
  • Follow the instructions given to you by the focal person.

6. What is the process of redeployment ?

  • Only volunteers posted outside their LGA of residence would be considered for redeployment.
  • Go to your LGA of residence.
  • Meet the focal person and tender evidence showing that your Primary Job Posting is not in your State of residence (e.g. Primary Job Posting – Abia, State of residence – Sokoto.
  • Follow the instructions given to you by the focal person.

7. How do I exit from the N-power programme?

  • Kindly write a resignation letter and make sure the focal person at your LGA signs your letter.
  • Then login to your NPVN account, got to “Contact Support”, create a ticket under  Exit and attach the scanned letter.

8. Can I come back into the programme after I have existed?

  • Once a volunteer exits the program, you need to re-apply to be enrolled back into the N-Power program

What is GEEP/MarketMoni?

Loan from the Federal Government of Nigeria to help with your trade or small business.

What does MarketMoni offers?

  • Loans from N10,000 to N100,000 (N50,000 for first time borrowers)
  • 5% administrative fee (No other charges)
  • 6-month loan tenure
  • Two-week grace period
  • Weekly repayments

How can I apply?

  • Applications can be made through any of the following channels:

1. Your group, association or cooperative can do a direct application on www.apply.marketmoni.com.ng.

2. You may contact any of our agent partners in your State. The list of agent partners are listed on our website (marketmoni.com.ng) under “Agent Network”. They will send an agent to you where available.

3. You may pick up a GEEP MarketMoni forms from any BOI office nationwide. (Note that this is not as quick as options 1 and 2, due to manual hand-written data).

Are loans offer to associations and cooperatives?

  • No; loans are issued and disbursed directly to individuals in the associations or  cooperatives.

How long does it take to know the status of your application?

  • Every applicant whose data is received from an agent gets a notification of success or failure within 1 week from input of their data into the GEEP system by their agent or association leader). Disbursement processing happens subsequent to the alert.

Can I access more than 50,000.00 loan?

  • A first-time loan applicant can access up to N50,000.00. Upon payment of the first loan, a beneficiary automatically qualifies for N100,000.00.

How much do I pay to collect the form?

  • Nothing. The forms are absolutely free and are not for sale.

How can I reach out in case I need help?

  • Nothing. The forms are absolutely free and are not for sale.